2mag-USA Variomag

Like us on Facebook Find us on Google+ View on Instagram View our profile on LinkedIn Find us on Pinterest Follow us on Twitter View our videos on YouTube

Email: information@variomag.com   Phone: 386.761.6422   Facsimile: 386.760.0960

Variomag-USA - VARIOMAG® Official Site

Shipping worldwide. Direct from us to you. Drop shipping available.

Variomag-USA Return Policy

All products must be eligible for return and processed pursuant to the Variomag-USA Terms & Conditions and this Variomag-USA Return Policy before any credit, exchange, and/or refund will be accepted or issued. 

This Variomag-USA Return Policy applies only to product returns.  For product warranty repairs and/or replacements, please see the Variomag-USA Warranty Policy for more information.  If you received products damaged during shipment, please contact the carrier for further instructions.  All claims for products damaged during shipment must be filed directly with the carrier. 

IMPORTANT:  ALL PRODUCT RETURNS ARE SUBJECT TO A TWENTY PERCENT (20.0%) RESTOCKING FEE.

IMPORTANT:  ONLY stock products are eligible for product returns (subject to restocking fee).  SPECIAL ORDER PRODUCTS AND CUSTOM ORDER PRODUCTS ARE NOT ELIGIBLE FOR PRODUCT RETURNS.  If you have ANY questions regarding eligibility or this Variomag-USA Return Policy, please contact Variomag-USA BEFORE submitting ANY order.

For a product return, please complete the following steps:

Step No. 1:  Determine Eligibility For Return.  Determine whether the product is eligible for return (e.g., neither special order products nor custom order products are products eligible for return).  Also, to be eligible for return, ALL of the following guidelines must be accurate:

1.  The product is returned with the original packaging, with all accessories, components, and parts, including power controls/supplies, manuals, and cords.

2.  The product is not returned damaged, dented, scratched, or otherwise affected.

3.  The product is returned unused, new, and in full resalable condition.

4.  The product has not been exposed to any contamination, hazards, and/or hazardous materials/substances, as more particularly described in this Variomag-USA Return Policy and the Variomag-USA Product Return Form & Safety Declaration.

The product will be inspected upon arrival at Variomag-USA to confirm that ALL of the foregoing guidelines are accurate.  If ALL of the foregoing guidelines are not accurate, then the product is NOT eligible for return. Further, returns will NOT be accepted if the product has been exposed to any contamination/hazards, including, but not limited to: (i) Biosafety Level 1, 2, 3, or 4 environments (regardless of decontamination); (ii) human/animal blood/fluids/matter; or (iii) biological, carcinogenic, chemical, radioactive, and/or other contamination, hazards, and/or hazardous materials/substances, all as more particularly described in this Variomag-USA Return Policy and the Variomag-USA Product Return Form & Safety Declaration.

Step No. 2:  Complete Variomag-USA Product Return Form & Safety Declaration.  Complete the Variomag-USA Product Return Form & Safety Declaration.  Incomplete forms will not be accepted.

Step No. 3:  Submit Variomag-USA Product Return Form & Safety Declaration to Obtain Return Authorization Number.  WITHIN FIVE (5) CALENDAR DAYS of receipt of the product, submit the Variomag-USA Product Return Form & Safety Declaration to obtain a Return Authorization Number: (i) by email at Return@Variomag.com; or (ii) by facsimile at 1.386.760.0960.  No product is eligible for return after the five (5) calendar days have expired, and customer will have waived credit, exchange, and/or refund. 

Step No. 4:  Enter Return Authorization Number on Variomag-USA Product Return Form & Safety Declaration and ship product to Variomag-USA.  WITHIN FIVE (5) CALENDAR DAYS of receipt of a Return Authorization Number, enter the Return Authorization Number on the Variomag-USA Product Return Form & Safety Declaration and ship the product to Variomag-USA to the address provided.  No product is eligible for return after the five (5) calendar days have expired, and customer will have waived credit, exchange, and/or refund.  ON THE OUTSIDE OF THE PACKAGE, include the Variomag-USA Product Return Form & Safety Declaration.  Please note that failure to do so will result in rejection of the package, as Variomag-USA service personnel are strictly forbidden to open any package without the Variomag-USA Product Return Form & Safety Declaration on the outside.  customer, at sole expense of customer, shall be responsible for and bear the risk of loss for any products shipped to Variomag-USA, including, but not limited to, shipping and insurances costs, expenses, and fees.  A trackable shipping method and insurance is required for any products shipped to Variomag-USA, with no exceptions or exclusions.

Step No. 5:  Await Processing of Credit, Exchange, and/or Refund.  Once the product is received by Variomag-USA and the return has been accepted and processed, a credit, exchange, and/or refund will be issued to the Billed To party on the original bill of lading, less the restocking fee and any other fee, including any shipping and insurance costs, expenses, and fees.

Variomag-USA reserves the right to reject any package or product return for failure to comply with this Variomag-USA Return Policy or the Variomag-USA Terms & Conditions.

Any products not eligible for return and/or not returned pursuant to the Variomag-USA Terms & Conditions and this Variomag-USA Return Policy will be: (i) shipped back to customer, at sole expense of customer (if customer shipping account number is on file); or (ii) held by Variomag-USA for a period of thirty (30) days until customer provides payment for shipment back to customer (if no customer shipping account number is on file) and may, in the sole discretion of Variomag-USA, be disposed of after such time, without credit, exchange, and/or refund to customer and without liability to Variomag-USA (if customer does not provide payment for shipment back to customer within such time).

The Variomag-USA Terms & Conditions are incorporated into this Variomag-USA Return Policy by reference.

Loading...